Web ASP FAQ
About VoIP
What should I do to use this VoIP service?
Register a free account here and get a SIP username and SIP password. Configure your SIP device (Softphone/IP Phone) and ready to make free calls to other subscribers or call to any other landline/mobile numbers at cheap rates.
IP PBX Technical
Is it possible to configure my SIP device to call via VoIP?
Yes. You may use other SIP devices as long as your SIP configuration is correct. Refer here for the SIP configuration.
Can I subscribe to a prepaid plan?
Yes, you can subscribe to a Prepaid Plan. Please contact us for more details.
Do I need to configure my firewall to make calls?
Yes. To make VoIP calls, your firewall setting should always allow port 5060 and UDP port in the range of 10000-20000.
Username: Your SIP
Username Password: Your SIP password
SIP/Proxy registrar: sip1.alienvoip.com
Domain/Realm (optional): sip1.alienvoip.com
STUN server (optional) : stun1.alienvoip.com
Which codecs do you support?
We currently support G.723, G.729, GSM and iLBC codecs.
Do you support H.323?
No, we don’t support H.323.
Can you forward local Malaysian calls to our designated VoIP number in North America or any Asia Pacific countries?
Yes, you can forward your call to more than 200 countries worldwide.
Account, VoIP Rates & Payment
What is the calling rate to other countries with AlienVoIP?
You may always find the latest call rate on our website. Rates are subject to change without prior notice.
What is the minimum reload amount?
We require a minimum reload of RM50 with 1 year validity. Reload again to keep your account active. You can purchase AlienVoIP credits here.
How long is the duration will my credit last before expired?
Your credit will expire after 1 year from your last reload for prepaid members, you are not able to make any outgoing calls.
How can I reload my credits?
You can reload AlienVoIP credit by online fund transfer, credit card, bank transfer, or PayPal. Reload Pin will be delivered to you within TWO (2) business days. Find out more about our prepaid plan and payment method.
Can I check my recent call details?
Yes. You can log in to the member platform to check your call records, call rate, etc.
I encountered Error codes. What do they mean?
Find out more about what is the meaning of error codes. If this error persists, please contact our support team.
What is the monthly DID rental price in Singapore?
We are charging SGD25 per month for each Singapore DID. Minimum subscription is 6 months and advance payment is needed.