AlienCloud PBX SCALE Plan with Call Center Module
AlienCloud PBX SCALE for Call Center
Unlock the potential of your call center and telemarketing with our AlienCloud PBX SCALE. You can effortlessly manage calls, integrate CRM, and leverage advanced analytics. Easily control SIP trunks, customize IVR menus, and receive alerts and instant messages via your web browser.
Upgrade to AlienCloud PBX SCALE Plan - perfect for Call Center!
Features of AlienCloud PBX SCALE
IVR (Interactive Voice Response)
Personalize voice responses to direct incoming calls to the most suitable person or department.
Call Routing
Define specific rules for each extension based on custom availability and desired call routing
Call Forwarding
Forward incoming calls to an alternate destination, like a mobile phone number, when the called party is unavailable.
DID (Direct Inward Dialing)
With a local phone number forwarded to your PBX system, you can have a local presence without physically located there.
Low Initial Upfront Costs
Cloud-hosted PBX is cost-effective, eliminating large capital expenditures and ongoing maintenance. Typically, IP phones are the only upfront investment.
Easy Setup & Maintenance
Cloud PBX saves on-site energy and space, requiring no in-house expertise for hardware setup or maintenance. Your provider handles everything.
Quick Scalability
Our Cloud PBX scales with your business, allowing you to add users anytime. With a simple per-user monthly pricing, you pay only for what you need, ensuring flexibility as you grow.
Working from Anywhere
Unify headquarters, branches, and remote workers under a cloud PBX, sharing features and ensuring business continuity. Remote work is possible anywhere with an internet connection.
Benefits of
AlienCloud PBX SCALE
AlienCloud PBX SCALE Plan
- 10 Extensions
- 4 Concurrent Calls
- 500 Minutes Call Recording
- 20 Extensions
- 8 Concurrent Calls
- 500 Minutes Call Recording
- 30 Extensions
- 12 Concurrent Calls
- 500 Minutes Call Recording
- 40 Extensions
- 16 Concurrent Calls
- 500 Minutes Call Recording
- 50 Extensions
- 20 Concurrent Calls
- 500 Minutes Call Recording
- 60 Extensions
- 24 Concurrent Calls
- 500 Minutes Call Recording
- Complete Inbound Call Center Solution
- Operator Panel, Wallboard
- Linkus Chat
- Linkus UC Clients Desktop (Web browser, Windows and Mac softphone)
- Linkus UC Clients Mobile (iOS and Android App)
- Insightful call reports (graphs / charts)
- SIP Trunk Package (AlienVoIP SIP)
- 1 MY DID + 500 mins Airtime
- 2 MY DID + 1100 mins Airtime
- Subject to8% SST
- **Minimum 12 months subscription with Advance payment
- **One Time Activation RM300
- **Include Remote Setup and Remote Training Session
- **On-site setup and training subject to service charges
- MY DID number is assigned randomly and subject to approval
- **Required Business Registration Forms, Director I/C or Passport, Company Address Verification
- Free call minutes applicable to Malaysia Mobile and Nationwide only
- **IDD call charges separately
- Additional inbound channel or DID number RM10/month
- Additional 10,000 minutes Call Recording RM80/month
- Outbound call charges is separately in Prepaid Basis
- Malaysia Local & Mobile: as low as RM0.80/min (***)
What is Yeastar Call Center Solution?
The Yeastar P-Series Phone System includes a built-in call center solution, providing a comprehensive package for calls, video, messaging, integrations, and more. Suitable for businesses of any size, this all-in-one solution reduces call resolution time, eases employee workload, and enhances customer experiences with intelligent call routing, unified agent tools, and analytics. Plus, enjoy all features without per-agent monthly fees—they’re available to all system users.
Unified Agent and Supervisor Workspace
Equip your agents and supervisors with all the tools they need in a single, web-based interface. The intuitive Queue Panel lets you monitor queue traffic, manage agent status, and perform call operations like transfers, monitoring, and parking with just a few clicks.
Key Features Include:
- Active and waiting call activities in a single view
- Drag-and-drop call management
Comprehensive agent availability and performance data - Real-time tracking and display of queue performance metrics
- Role-based access control for features
Real-time Performance Tracking
Access real-time call center metrics and KPIs through the central Wallboard. Instantly calculated data at daily, weekly, or monthly intervals support in-depth monitoring, management, and optimization.
Key Features Include:
- Aggregate or individual queue statistics
- 17 Key Performance Metrics
- Real-time monitoring
- Flexible time frame options
- Customizable widgets
- Multi-screen display capability
Intuitive Reports, Easier Management
Access 8 advanced call center reports to quickly identify issues and opportunities. Gain a comprehensive view of agent-specific metrics, call parameters, and detailed queue statistics.
Conduct targeted analysis by customizing the timeframe, agent, or queue selection. Share real-time or historical reports with your team in graphical, downloadable formats, and schedule reports for periodic future runs.
- Automatic Call Distribution (ACD)
- Interactive Voice Response (IVR)
- Skill-based Routing
- Priority Queue & Acceleration
- Ring Group
- Queue Callback
- Queue Panel
- Queue Call Logs
- Missed Call Disposition
- Queue Manager
- Dynamic & Statistic Agents
- Call Recording
- Call Monitoring
- Call Whisper & Live Coaching
- Call Transfer (Cold/Warm)
- Three-way Calling
- Custom Voice Prompts
- Music on Hold
- Queue Position Announcement
- Estimated Wait Time Announcement
- Linkus Softphones
- Computer Telephony Integration (CTI)
- Wallboard & Real-time Analytics
- SLA Monitoring
- Post-Call Surveys
- Agent Performance Reports
- Queue Performance Reports
- Satisfaction Survey Report
- CRM Integration
- Helpdesk Integration
- Omnichannel Support
- Voicemail Transcription
- And more!
AlienCloud PBX SCALE + Unified Communications
Combined with AlienCloud PBX SCALE, Linkus UC Clients enable BYOD mobility and unified communications for your team. Turn your Windows, Mac, iOS, and Android devices into office extensions, complete with all phone system features—no desk phones required. Access advanced features such as instant messaging, presence, contacts management, CRM integration, CTI, and a Click-to-Call Chrome extension.
Open and Interoperable Phone System
Connecting PSTN, ISDN & Analog Lines
Utilize Yeastar VoIP Gateways to connect PSTN, E1/T1/PRI, ISDN BRI, GSM/3G/4G trunks, and analog phones with AlienCloud PBX SCALE, allowing you to retain your existing equipment while benefiting from the power of cloud and VoIP technology.
Integrating with Other Technologies
Integrating with Microsoft Teams, Zoho CRM, and other third-party systems, AlienCloud PBX SCALE streamlines setup, enhances user experience, boosts employee efficiency, and opens up new possibilities for your business.
Working with SIP Endpoints
AlienCloud PBX SCALE supports most SIP-based phones. Easily bulk-configure IP phones from brands like Yealink, Fanvil, Cisco, Snom, Polycom, Gigaset, Grandstream, Htek, and more using the Auto Provisioning feature.
Connecting to SIP Trunks
AlienCloud PBX SCALE is fully compatible with standard SIP trunks. We've conducted extensive tests with over 75 SIP trunk providers and offer default configuration templates to save you time and effort.
LinkusPBX Private Cloud IP-PBX
Unified Communications as a Service phone system for all your business needs. Designed for SMBs, LinkusPBX delivers enterprise-grade communications features along with advanced UC capabilities, bringing a solid, reliable and affordable hosted business voice solution. LinkusPBX powered by AlienCloud PBX SCALE platform for SMB across Southeast Asia – Malaysia, Singapore, Indonesia, Thailand, Philippines, Brunei, Vietnam, Cambodia, Laos, Myanmar and East Timor.
Take Your Office Vibes Anywhere
Work anywhere with integrated voice, messaging, conferencing and more from virtually any devices. Available using Web browser, Microsoft Windows, macOS, iOS, and Android, Linkus makes real-time business communications and collaboration easy across multiple devices, for true one-number access.
With LinkusPBX App, your Windows desktops and iOS & Android mobile devices can work as office extensions with all phone system features accessible. UC features like presence, instant messaging, CRM integration, conference and unified messaging are all at your disposal.
LinkusPBX enables you to unify your headquarters with remote offices and teleworkers under a single PBX system, providing geographically dispersed employees with the same features and continuity as in-house users.
LinkusPBX supports SIP trunks and is compatible with PSTN, E1/T1/PRI, ISDN BRI, and GSM/3G/4G are also supported through Yeastar VoIP Gateways. LinkusPBX can work with mainstream IP phones, Snom and Yealink IP phones can all be auto provisioned in bulk.
Manage and Control Your Calls
Make and receive VoIP calls on your computer and mobile phones
Transfer, hold, mute, and record a call to any phone number or extension
Set up call forwarding rules and ring strategy settings easily
Check missed calls, call history, manage voicemails and one-touch recordings
Telephony Features
Enhance communications with rich and powerful features!
Incoming Call Features
AutoCLIP | Call Forwarding | Call Parking | Call Pickup | Call Routing | Call Waiting | Caller ID | Dial by Name | DID (Direct Inward Dialling) | DND (Do Not Disturb) | Queue | Ring Group | Time Conditions
Outgoing Call Features
Attended Transfer | BLF Support | Blind Transfer | Callback | DOD (Direct Outward Dialing) | Emergency Number | Music On Hold | Speed Dial
Collaboration & Fax Features
Instant Meeting on Linkus Chat | Conference Call | Three-way Calling | Fax to Email | Voicemail | Voicemail to Email
Management Features
App Center | CDR (Call Detail Records) | Event Notification | Event Logs | Export/Import Extensions | Import/Export Trunks | PBX Monitor | Resource Monitor | System Prompt | Multi-level User Access | Web-based Control Panel | ITSP Configuration Template | Auto Clean-up | Firmware Upgrade | Backup and Restore
Business Features
Blacklist | Whitelist | Call Permission | Call Monitor | Systems Prompts | DISA (Direct Inward System Access) | Distinctive Ringtone | DNIS (Dialed Number Identification Service) | Intercom | IVR (Interactive Voice Response) | Linkus UC Softphone | Mobility Extension | Paging | Phone Auto Provisioning | PIN List
Advance Features
Call Recording | One Touch Recording | Zoho CRM Server Integration | Salesforce Integration | Dynamic 365 Integration | Outlook 2016 Integration | Google Contact Integration