AlienCloud PBX SCALE Plan

The ultimate solution for modern communication, call centers, and unified communications.

AlienCloud PBX SCALE for Call Centers

Maximize the efficiency of your call center operations with AlienCloud PBX SCALE. Key benefits include:

  • Seamless call management with advanced analytics.
  • CRM integration for better customer tracking and communication.
  • SIP trunk control and customizable IVR menus.
  • Real-time alerts and instant messaging through your web browser.
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Unified Communications with Linkus UC Clients

Enable mobility and unified communications with Linkus UC Clients, which turn any device into a fully functional office extension:

  • Device Compatibility: Use Windows, Mac, iOS, or Android devices without the need for desk phones.
  • Advanced Tools: Features include instant messaging, presence tracking, contact management, CRM integration, CTI, and a Click-to-Call Chrome extension.

Open and Interoperable Phone System

  • PSTN, ISDN & Analog Line Integration: Connect existing systems with Yeastar VoIP Gateways.
  • Third-Party Integration: Work seamlessly with tools like Microsoft Teams and Zoho CRM.
  • SIP Endpoint Support: Easily auto-configure IP phones from leading brands.

Features of AlienCloud PBX SCALE

  • IVR (Interactive Voice Response): Direct incoming calls to the right department or individual.
  • Call Forwarding: Automatically forward calls to alternate destinations when unavailable.
  • Call Routing: Set custom rules for extensions to ensure seamless call management.
  • DID (Direct Inward Dialing): Establish a local presence with local phone numbers.
  • Complete Inbound Call Center Solution: Includes operator panel, wallboard, Linkus Chat, UC clients, and insightful call reports.

Optional SIP Service

AlienCloud PBX SCALE offers flexible SIP Trunk Packages:

  • Package 1: 1 MY DID + 500 minutes airtime.
  • Package 2: 2 MY DID + 1100 minutes airtime.

What is Yeastar Call Center Solution?

The Yeastar P-Series Phone System includes an all-in-one call center solution that simplifies operations and enhances customer experiences:

  • Unified Workspace: Provides agents and supervisors with a single workspace for calls, messages, and video.
  • Real-Time Performance Tracking: Monitor KPIs and ensure optimal productivity.
  • Intuitive Reports: Access detailed analytics to improve decision-making and management efficiency.
  • Cost-Effective: Enjoy all features without per-agent monthly fees, available to all system users.
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