Mobility
Support staff who need to communicate from office, remote or mobile environments.
Call Center Communication
AlienCloud PBX SCALE Plan
A business communication solution for call centers, customer support teams, telemarketing and unified communication workflows.
AlienCloud PBX SCALE for Call Centers
AlienCloud PBX SCALE is positioned for modern communication, call center operations and unified communications.
- Advanced call handling for busy teams.
- CRM integration for better customer tracking and communication.
- Multi-layered IVR and reporting features.
- Suitable for customer service, telemarketing and business support workflows.
Unified Communications with Linkus UC Clients
Enable mobility and unified communications with clients that turn compatible devices into office extensions.
Collaboration Tools
Existing content includes instant messaging, presence tracking, contact management, CRM integration and CTI.
Open Phone System
Supports integration with PSTN, ISDN and analog line environments through compatible VoIP gateways.
Features of AlienCloud PBX SCALE
Call center features are organised for clearer evaluation by business customers.
Call Routing
Route calls to the right team members and queues.
IVR
Use interactive voice response flows for structured inbound handling.
Reports
Support visibility into call center activity and service performance.
Optional SIP Service
AlienCloud PBX SCALE offers flexible SIP trunk package options.
What is Yeastar Call Center Solution?
The Yeastar P-Series Phone System includes an all-in-one call center solution that simplifies operations and improves customer experience workflows.
Discuss Call Center Needs